Frequently Asked Questions

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Why DigitalFibre?

We pride ourselves on providing excellent service from our UK Customer service team with low wait times whilst delivering the complete customer experience.

Can I keep my number?

Yes, we offer a like for like switch which includes keeping your existing number.

Can I keep my existing router?

More than likely, we have the ability to match your existing service with minimal disruption saving you the hassle of switching routers, just one of the many benefits.

What if there is a fault?

We have a dedicated UK Based Technical Team that are fully trained in resolving any of your technical issues to minimise downtime and any impact to you.

What if I receive an early termination fee?

If you are out of contract then transferring will be free of charge. If you are in a contract there MAY be a penalty for leaving early, please contact your existing supplier to understand any contractual obligations.

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